ENR Interiors

Cancellation Policy

1. Service Delivery & Timelines • Virtual Format: This service is conducted 100% online. There are no on-site home visits or live video consultations included. • Delivery Schedule: Your digital Spatial Plan Blueprint Pack will be delivered via email within 3–5 business days. • Turnaround Onset: The delivery window begins only once your completed intake form, accurate room measurements and photos/videos have been submitted—not at the point of initial payment. 2. Client Responsibilities & Measurements • Measurement Accuracy: As a remote virtual service, you are responsible for supplying accurate room dimensions, ceiling heights, door swings and fixed element locations (e.g., radiators, chimney breasts, windows). • Accuracy Disclaimer: ENR Interiors designs all floor plans based strictly on customer-provided data. We accept no liability for furniture fitting or clearance issues arising from incorrect measurements supplied in the intake form. 3. Scope of Service • What Is Included: Two custom 2D floor plan layout options, a dimensioned furniture sizing blueprint, a focal point and lighting placement map and one round of layout revisions. • What Is Excluded: This micro-service focuses exclusively on spatial flow and layout optimisation. It does not include 3D renders, paint colour consultations, clickable shopping links, structural engineering advice or trade management. 4. Revisions & Alterations • Included Revisions: You are entitled to one round of minor layout adjustments requested within 7 days of blueprint delivery. • Out-of-Scope Requests: Requests to design a new room, revisions based on altered measurements, or requests submitted past the 7-day window will incur an additional layout fee. 5. Payments & Cancellations • Payment Terms: Full payment of £129 is required upon booking. • Refund Policy: Due to the bespoke digital nature of our design work, no refunds are offered once design work has commenced or after digital delivery. • Cancellations: If you cancel prior to submitting your intake form, a full refund minus third-party payment processing fees will be issued upon request. 6. Structural Disclaimer Plans are for spatial and furniture layout guidance only. They are not architectural blueprints. Any structural alterations or electrical relocations must be verified by a certified trade professional prior to execution.

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